Receptionist is the first contact between our organization and our clients. The receptionist is responsible for acting as a consultant in assisting customers with any automotive or RV needs, and for providing customer service support to the service department.
Job description involves receiving/routing incoming calls, providing answers to basic queries, and then following up to customers in regards to service or sales. Working with Service Advisors to schedule customers, Customer intake and closing out sales tickets.
It involves providing excellent customer service experience to customers; they take thorough messages as it relates to callers and inquiries, provide basic information to callers that have general inquiries, place follow up calls for service functions, and assist management with various clerical duties.
Their role also entails operating telephone system to receive incoming calls, determining nature of the call, and directing callers to appropriate person or department. Included will be sending out customer follow-up literature, correspondence and text messages for appointments.
Receptionist will also assist with filing duties and other administrative tasks as needed for the position. Receptionist will administer the Intoxalock record-keeping (you will be trained for this.) Also, any other duties as needed.
The receptionist must also maintain a positive and ethical working relationship with all employees, vendors, and customers and set an example of professionalism through actions and appearance. Must have a valid drivers license, and pass a background check.
Must be able to be at work Monday - Friday, full-time position. Benefits, holiday pay, vacation and uniform shirt included; pay based on experience.
No phone calls, please apply in person at 500 Yorktown Blvd, Kerrville, TX 78028