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Team Supervisor - Kerrville SOC $2,000 Sign on Bonus

Posted: 01/27/2023

At Hill Country Mental Health and Developmental Disabilities Center our vision is to empower people, foster hope,

support choice, and celebrate success.


Help us help others:

Under the direct supervision of the Area Director, the Team Supervisor is responsible for the oversight of all residential homes or Day Services program in the assigned region.  As a Supervisor, you are responsible for all living, social, recreational, and related skills for Individuals with Intellectual and Developmental Disabilities. 

You will get to:

  • Communicate effectively, orally and in writing to Supervisor
  • Provide accurate documentation of services provided, within 48 hours, through paper documentation as well as the use of an Electronic Health Record
  • Provide timely submission of documentation, i.e. MARs, Incident/Accident Reports, Medication Error Reporting, Behavior Data Reports, etc.
  • Review billing weekly and submit to Office Coordinator or HCS Data Coordinator for entry into Netsmart
  • Ensure information in the home and/or day services program is always current for each Individual and available for review
  • Complete scheduling for each home and/or day services program with all staff assigned
  • Ensures homes and/or day services program is clean and in good condition
  • Ensure supplies/groceries are adequate for all Individuals residing in the home
  • Participates in management team meetings, Special Planning Team meetings (when invited) and trainings
  • Ensures all Direct Support Professionals complete on the job training, special needs training and in-services when necessary
  • Provide coverage for variable shifts in the homes and/or day services program
  • Arrange and provide transportation for Individuals as needed for service delivery
  • Monitor monthly expenses for each home to maintain budget
  • Conduct unannounced visits to the homes for observation and oversight
  • Ensure fire drills are conducted as scheduled and documented
  • Facilitate monthly meetings with all Direct Support Professionals
  • Plan and coordinate community activities and provide calendar to the homes and/or day services program each month
  • Ensure routine and/or PRN medications are ordered and available as prescribed for Individual’s in the residential homes and for the day services program as applicable
  • Report any safety issues and/or needed repairs to the Area Director
  • Conduct staff evaluations when requested by Human Resources
  • Participate in the interview process for all Direct Support Professionals
  • Maintain staff morale and team building for Direct Support Professionals
  • Able to show competency in ALL required procedures of Prevention and Management of Aggressive Behavior    (PMAB) program annually as required by the Texas Administrative Code.
  • Provides professional representation of Hill Country MHDD Centers at meetings, seminars, consortiums, public events, stakeholder and other interaction opportunities as assigned
  • Guards Individual confidentiality by being knowledgeable of and adhering to the HIPPA guidelines
  • Adhere to all Hill Country policies and procedures
  • Travel as required for service delivery and professional development.  May drive agency or personal vehicle as necessary in performance of job duties
  • Performs other duties as assigned
  • Available for on-call after hours and on weekends
  • Performance metrics may change to reflect operational needs of the organization

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions
  • Ability to maintain regular, punctual attendance. Able to push, pull, lift and / or carry over 20 pounds
  • Able to talk, listen and speak clearly on telephone
  • Ability to provide CPR after obtaining Certification
  • Ability to complete Prevention and Management of Aggressive Behavior (PMAB) training.

    **To help prevent injury to clients and staff, you must be able to successfully perform and demonstrate the physical skills to competently perform Prevention and Management of Aggressive Behavior. This can be both mentally and physically challenging. You will learn: the principles and methods of PMAB, decision-making, judgment, effective communication and, when necessary, the ability to physically intervene in real-life work situations when aggressive behavior is exhibited by the people we serve.  To successfully demonstrate the physical procedures up through intermediate protection you must be able to: scoot backwards, pivot to the side, pull with either arm, grasp a wrist, with either hand, pull with either arm, bend forward at the waist, lie on your back with your knees up and ankles crossed, and return quickly to a standing position. Additionally, in order to perform the physical restraint procedures, you must be able to: lift and/or support at least 55 lbs, and while supporting a person, step back, go down to one knee, and gently lower person to the floor; lie in a prone position, and kneel on either knee. **

You’ll definitely need:

  • High School diploma/GED
  • Two years experience (preferred)
  • Intellectual Developmental Disability experience (preferred)
  • A valid Texas State Driver’s License.
  • Current automobile insurance and the ability to travel when necessary.

We’ll also want you to:

  • Identify gaps in processes and work closely with other departments for process improvement
  • Demonstrated ability to listen skillfully and collect relevant information 
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong leadership skills with ability to motivate and encourage others
  • Proficient with Microsoft Office Suite or related software
  • Comfortable working with technology and can easily navigate new technology platforms
  • Efficiently move through a to-do list and effectively prioritize and triage competing demands
  • Passion for connecting individuals and families with excellent care
  • Can successfully work remote
  • Sustain a calm demeanor when under pressure to handle sometimes difficult situations.
  • Provide exemplary customer service and care to your team.
  • Work autonomously to complete assignments. 
  • Work cooperatively with others and be punctual and consistent in attendance because your people will rely on you!

We’re excited to provide:

  • PPO health insurance plan, with option to add dependents.
  • PPO dental plans and vision insurance options for healthy teeth and eyes.
  • Employer paid life insurance.
  • 403(b) and 457 retirement plan options with company matching (457) from date of hire to build retirement savings so you can retire someday.
  • Generous paid time off for fun and vacations and paid sick time for when you’re under the weather.
  • Authentic and caring environment where folks care about each other.

We can pay you:

$16.00 per hour and benefits plus good karma for doing good in the world.