Customer Service Semminar by Sidney C. Hurlbert
Date and Time
Friday Jun 27, 2014
8:00 AM - 5:00 PM CDT
Times: 8:15am-12:00pm or 1:15pm-5:00pm
Location
The Kerrville Chamber of Commerce, 1700 Sidney Baker St. Suite 100, Kerrville, TX 78028
Fees/Admission
Admission: $89.00 per person.
Groups: 5 or more attendees $79.00 each.
RSVP by: Wednesday, June 25, 2014
Contact Information
Sidney C. Hurlbert
Send Email
Description
This is an interactive seminar so seating is limited to 24 attendees per session!
Outline for your employees:
85% of our success in life, both personal and professional, comes from our “people skills”- OUR ABILITY TO GET ALONG WITH OTHERS!
Using my 5 “STEPS” method, I will show you “What to Say & How to Say It” in any situation!
In just 5 “STEPS” I will show you how to
- get along with all kinds of people in all kinds of situations!
- change the way people view, and treat you!
- develop the mental, and emotional strength it takes to work with people.
- increase your confidence, and enthusiasm!
Learn the power of your smile, tone of voice, facial expression, posture, and start putting into people what you want back!
Whether you have an Ivy League degree or a GED, a high or low social standing, it doesn’t matter. My 5 “STEPS” work for everyone no matter what their size, shape, color or ethnic background! Young or old, it doesn’t matter!
Some of the things you will learn in Sid’s workshop:
- The surprising secrets to giving great customer service!
- How to “choose” a better attitude every day, and show it!
- Ways to deal with inappropriate behavior!
- Learn how to nourish your self-esteem, and regain your zest for living!
- The secret to defusing upset customers, and even stressed co-workers!
- How to bring out the best in yourself, and others!
- How to handle complaints!
- What to say when calling customers, prospects, and referrals!
- What your voice mail should say!
- Listening skills (huh?)
- The signals you are sending, how they impact your life, and how to take control of them!
- How perceptions can make or break you, and what you can do about them!
- How “habits” can hold you back from success, and what you can do about it!
- Empathy, and the difference it makes!
- The power of the telephone!
- The benefits of commending!
- Why customers quit, and how to prevent it!
- The best telephone greeting, and why!
- How to have fun & be happier every day (and show it)!
