"What to Say & How to Say It" Communication Skills Seminar

Description

“What to Say & How to Say It”
On the Phone and Face-to-Face
Improve Your Communication Skills in just 5 “STEPS”!
 
Change your life today by learning:
 
•   The surprising secrets to giving and getting great customer service!
•   The signals you are sending, how they impact your life and how to take controlof them!
•   People are going to judge you!  Take control of the judgments made about you!
•   How perceptions can make or break you and what you can do about them!
•   Ways to deal with inappropriate behavior!
•   How “habits” can hold you back from success and what you can do about it!
•   How to get the best “word of mouth advertising”!
•   The secret to defusing upset customers and even stressed co-workers!
•   How to deal with people that come across negative, moody, or just rude!
•   The real reasons people treat you the way they do and what you can do about it!
•   How to get customers and co-workers to be more cooperative!
•   The power of the telephone and the tremendous difference it can make!
•   Why customers quit and how to prevent it!
•   How to have fun & be happier every day (and show it)!