Customer Service/Order Entry Clerk

SUMMARY:

The Customer Service/Order Entry Clerk provides administrative and service support to customers, sales reps and the customer service department. Work schedule: Monday to Friday, 8 AM to 4:45 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

CUSTOMER SERVICE/ORDER ENTRY DUTIES:

• Process incoming orders in computer system(s) within 24 – 48 hours from receipt.
• Audit orders for accuracy (price, quantity, style, description, color, etc.).
• Make necessary corrections to customer orders for accuracy.
• Acknowledge customer orders within 72 hours from receipt.
• Operate office machines such as computers, adding, calculating and copy machines.
• Input and retrieve data from computer programs.
• Compile, prepare and create reports for presentation.
• Must be able to communicate and work with other factory departments on a regular basis.
• Service customers and sales rep inquiries via phone, fax and/or e-mail (order status, product availability, lead-time, anticipated delays, etc.).
• Prepare and send miscellaneous correspondence to customers and sales reps.
• Participate in departmental group meetings.
• Travel to and provide customer service at tradeshows/OW Lee showrooms as needed.
• Work with shipping liaison and/or alone to create/obtain a written freight quote for customers.
• Confer with the production scheduler, sales, shipping liaison and/or shipper to expedite, trace and/or track delayed shipments.
• Daily filing of open orders and invoices.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and interpret documents such as purchase orders, letters, invoices, bill of lading, and any other document required in the Order Entry department. Ability to write letters, memos and other correspondence.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

Education/Experience

EDUCATION and/or EXPERIENCE:

• Minimum 1-3 years of experience in customer service/data entry.
• Ability to work with minimal supervision.
• Proficient in basic Microsoft applications.
• Good oral & written communication skills, organized, multi-tasking and detail oriented.
• A strong sense of dedication to your work.
• A good work ethic.
• Detail oriented.
• An amenable personality with the ability to self-motivate and work towards a vision or goal.
• Ability to prioritize.
• Be able to take direction, both verbally and written.
• Ability to work with others.

Benefits/Company

Benefits:

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• Employee assistance program
• Life insurance
• Paid time off
• Paid Holidays
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday, 8 AM to 4:45 PM

Work Location: In person

Compensation

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

Expected hours: 40 per week